- HelpSTAR Streamlines Service Requests for Twin Lakes Regional Medical Center
Collaborative Software Provides Increased Efficiency and Enhanced Customer Satisfaction for HelpDesk
OAKVILLE, Ontario Oct. 30, 2012 HelpSTAR, a leading pioneer of help desk software, today announced that Twin Lakes Regional Medical Center (TLRMC), a regional health care provider in Leitchfield, Kentucky, relies on HelpSTAR to provide IT staff with the tools they need to streamline service request processes and increase department efficiency.
When Debbie Timmer, network administrator for TLRMC, joined the team five years ago, HelpSTAR was a well-known commodity to her. She was familiar with the software from her previous place of employment and a strong advocate of its features and functionality.
As network administrator, Timmer oversees the day-to-day support of the medical center network servers. In addition to that, her eight-person IT team provides technical support for more than 500 employees, including doctors, nurses and administrative staff within the hospital.
“HelpSTAR is a part of what we do and how we operate,” said Timmer. “It has provided us with the necessary tools to streamline the service request process. HelpSTAR creates better customer satisfaction by allowing us to auto-reply to requests, even when the department is closed for the day. Our customers are assured that their problems will be resolved as soon as we return the next morning.”
HelpSTAR has many features that significantly increase efficiency of service requests through updates, escalations, business rule transactions, notifications, alerts and role-based access control (RBAC).
One key element for Timmer and her team is the built-in Knowledge Base, a feature that allows her team to search the database as calls come in. This prevents the staff from having to re-invent the wheel every time they receive a new issue. By utilizing the knowledge base, staff members can answer questions on the fly, improving response time while identifying trending issues throughout the entire organization. Additionally, administration appreciates the reporting features, which tracks and catalogs each event as it moves through the system, helping to justify staff time and delivering a solid ROI to the medical center.
“Enhancing workflow and providing tools that elevate customer satisfaction and productivity as project loads increase is extremely important for thriving organizations,” said Igal Hauer, CEO of HelpSTAR. “The Twin Lakes Regional Medical Center is a great example of how collaborative workflow tools can streamline project management and extend the capabilities of the IT service desk.”
HelpSTAR help desk software is an easy-to-use service desk collaborative suite that provides rapid issue, problem resolution and change management capabilities out of the box without the need for lengthy deployment and staff training. Designed for organizations with 10 to 500 support reps servicing 100 to 50,000 employees, HelpSTAR expedites problem handling through features such as intelligent queuing, various self-help tools, and prompts such as alarms, follow-up reminders, and automatic priority escalation. It offers both a built-in library of standard reports and custom query capabilities. HelpSTAR is available in both client/server and web-based versions running on Microsoft or Microsoft SQL. For more information, visit www.helpstar.com
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- Asterino & Associates Moves Medical Billing Software to the ClearDATA Cloud to Ensure Data Protection and Streamline Operations
MS Office, SQL Server, and MS Exchange also Moved to ClearDATA Cloud
Phoenix, AZ, October 15, 2012 – – ClearDATA Networks, Inc., the leading healthcare cloud computing platform and service provider, today announced that Asterino & Associates, Inc (A&A),a leading provider of medical billing and practice management services located in Scottsdale, AZ, has moved its on-premise data center including; medical billing software, MS Office Suite, SQL Server, and MS Exchange servers to the ClearDATA Healthcare Cloud Platform. After careful analysis, A&A determined that moving its software applications to the cloud would provide greater data security, increase redundancy and streamline operations by allowing its staff to focus on delivering excellence within its medical billing and collections business and state of the art security and efficiency capability.
A&A provides medical billing and collection services to physicians and healthcare systems across the United States. By hosting its applications and servers with ClearDATA, A&A is able to provide a high performance, reliable, billing services to clients regardless of their location. Cloud hosting also enables them to cost effectively scale its business by adding virtual servers and storage as needed, instead of having to purchase and maintain additional capacity
“Moving our applications and infrastructure to the ClearDATA cloud allows us to focus more on our core competency rather than maintaining our datacenter,” said Christopher J. Asterino, Chairman & CEO of Asterino & Associates. “It is important to achieve “Best Practice” in all aspects of our business. This relationship achieves our objective with regards to data security, redundancy and business continuity. With leadership provided by our Advisory Board, we thoroughly researched our clients’ data needs and went with ClearDATA because of its exclusive healthcare focus and HIPAA expertise.”
About Asterino & Associates, Inc
Since 1987 Asterino and Associates, Inc. has been providing medical billing and medical practice management services to both hospital-based and community-based physician groups across the United States. Asterino and Associates, Inc.’s dedicated team of over 75 healthcare professionals are devoted to assisting medical practices meet their business objectives with revenue cycle management inclusive of medical coding, billing and collections and practice management consulting services. For more information, visit: http://www.asterinoandassociates.com/index.html.
About ClearDATA Networks, Inc.
ClearDATA Networks, Inc. is the market leader for cloud computing and information security services for healthcare providers, software vendors and VARs, and 100% dedicated to the healthcare field. ClearDATA’s services enable providers to fully automate and securely manage healthcare medical records, applications, IT infrastructure and digital storage. The company provides HITECH HIPAA-compliant cloud and hosting infrastructure and managed cloud services, offsite backup and disaster recovery, medical image archiving, healthcare information security and world-class support. The company also offers HIPAA Security Risk and Remediation services to hospitals and providers in order to ensure that they meet the rigorous standards of HIPAA security required for protected health information to demonstrate Meaningful Use and to ensure a highly secure environment prior to enabling a HealthDATA Cloud platform installation. For more information, call 602-635-4000, email: sales@)cleardata.net or visit: http://www.cleardata.net.
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- Amphion Medical Solutions Helps Hospitals Leverage New ICD-10 Deadline to Address Coder Shortage
One-year bump in new coding system go-live provides hospitals a unique opportunity to leverage a full array of supplemental staffing options
MADISON, Wis. – Oct. 16, 2012 – Amphion Medical Solutions, an innovative provider of transcription and coding technology and outsourcing services, is poised to help hospitals and healthcare organizations meet the critical staffing challenges predicted to occur in tandem with the coming ICD-10 transition. Recently delayed to Oct. 1, 2014, the new deadline for converting to the expanded coding system provides hospitals with a unique opportunity to identify innovative approaches to proactively address anticipated staffing gaps created by the increased demand for services.
“The healthcare industry is facing a shortage of nearly 70,000 coders in the coming years, and hospitals that expect to meet the ICD-10 challenge should already be taking steps to address workforce demand,” said Mike Cavill, chairman and co-founder, Amphion Medical Solutions. “Amphion understands these challenges and has packaged a full array of options that cover strategies for both internal staff expansion and third-party outsourcing to meet needs.”
The magnitude of the ICD-10 transition—which expands the number of diagnosis and procedure codes from 17,000 choices to 141,000—is one factor contributing to increased coder demand that industry estimates predict will lead to shortages of 30% to 50% nationwide. Further escalating the problem is a growing aging population that will require more healthcare services and more extensive medical care, alongside an aging coder workforce that may choose to retire rather than invest time in learning the new coding system.
To counter these trends, Amphion offers a comprehensive package of coding solutions, starting with overflow services and extending to full outsourcing. Services can be designed to cover long-term contracts or work on a project-by-project basis to alleviate costly backlogs that can delay billing and reimbursement processes in hospitals. Amphion also provides ICD-10 training programs that include pre- and post-assessment tools to identify staff knowledge gaps and ensure readiness.
To further develop in-house coding resources, Amphion offers turn-key and customizable training programs to cross-train and transition complementary staff functions to coding. In particular, transcriptionists can be a great resource pool to draw from as a closely-aligned function that is currently facing the opposite problem—downsizing. Training programs can be provided onsite or remotely with one of the company’s coding educators leading the classes and are backed by 100% quality monitoring that ensures 95% accuracy.
About Amphion Medical Solutions
Founded in 2001, Amphion Medical Solutions (www.amphionmedical.com) delivers complete services and technology solutions to meet healthcare clients’ transcription and coding needs. With extensive healthcare expertise and leading-edge technology, Amphion leverages the proven benefits of transcription and coding outsourcing and provides organizations with the technology they need to manage an in-house transcription team. Featured products include Triton, a speech understanding transcription platform, and Themis, a remote coding solution.
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