Healthcare News February 19, 2013

  • Providers Say Agfa Healthcare Has Room for Improvement as an Imaging Partner

    OREM, Utah – Tuesday, February 19, 2013 – Agfa’s stated core belief is centered around helping imaging providers succeed, yet a majority of customers interviewed by KLAS report gaps in reaching desired results when using Agfa as a vendor. The reasons and other details can be found in the new KLAS vendor performance report Agfa HealthCare Study 2013: Partnering with Agfa in 2013.

    Throughout 2012, KLAS published a series of reports focused on imaging solutions. These reports, as well as discussions with providers, revealed that Agfa was losing client loyalty in the U.S. due to weak customer relations. In order to further investigate this situation, KLAS launched this performance study to specifically evaluate Agfa Healthcare. With the exception of their speech recognition product, Agfa receives second-rate scores across their suite of imaging solutions. However, as provider concerns continue to grow around Agfa Healthcare, a clear message and opportunity presents itself to Agfa and other imaging vendors-to seize the opportunity and improve their offerings to help their clients succeed.

    “This report is not aimed only at measuring how well Afga is delivering a combination of synergistic solutions to their clients’ ultimate success,” says Matt Terry, research director at KLAS and report author. “Its purpose is also to do a deep dive into user perception to help Agfa and other imaging vendors see ways to improve.”

    Other imaging vendors mentioned in this report include Carestream, FUJIFILM, GE Healthcare, McKesson, Merge Healthcare, Philips, and Siemens. To learn more about the strategic imaging partners in this study as well as related reports published in 2012, providers and vendors can check out the full report, Agfa HealthCare Study 2013: Partnering with Agfa in 2013. This report is available to healthcare providers at a significant discount. To purchase, visit www.KLASresearch.com/KLASreports.

    About KLAS
    KLAS is a research firm on a global mission to improve healthcare delivery by enabling providers to be heard and to be counted. Working with thousands of healthcare executives and clinicians, KLAS gathers data on software, services, medical equipment, and infrastructure systems to deliver timely reports, trends, and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. KLAS was founded in 1996, and KLAS’ staff and advisory board members average 25 years of healthcare information technology experience. For more information, go to www.KLASresearch.com, email marketing@KLASresearch.com, or call 1-800-920-4109 to speak with a KLAS representative. Follow KLAS on Twitter @KLASresearch.

  • Speech Recognition Tools Look to Play a Crucial Role within EMR

    KLAS’ 2013 look at speech recognition vendors provides key insights for providers

    OREM, Utah – Thursday, February 14, 2013 – Speech recognition vendors hope that just as front-end and back-end speech technology proved to cut costs and improve efficiency for transcription and image documentation, similar efficiencies can be found for EMR. This and other insights can be found in a new KLAS report titled Speech Recognition 2013: Going from Back to Front and Beyond.

    Through various discussions with providers, KLAS provides key insights into the current state of speech recognition vendors and future considerations. The report touches on early leaders, market share, and front- and back-end innovations. Provider satisfaction with vendors as well as peer recommendations is also shared.

    “There is a lot of interesting movement in regard to vendors in this space,” said Ben Brown, research director and report author. “For example, MModal, like some of the other vendors, shows a significant increase in service scores with their back-end solution, yet they show a significant decrease in the same category for their front-end solution. It’s important for providers to know this before they move forward with a vendor.”

    Other vendors highlighted in this report include Agfa, Dolbey, and Nuance. To learn more about the speech recognition vendors and findings in this study as well as related reports that will publish in 2013, check out the full report, Speech Recognition 2013: Going from Back to Front and Beyond. This report is available to healthcare providers at a significant discount. To purchase, visit www.KLASresearch.com/KLASreports.

    About KLAS
    KLAS is a research firm on a global mission to improve healthcare delivery by enabling providers to be heard and to be counted. Working with thousands of healthcare executives and clinicians, KLAS gathers data on software, services, medical equipment, and infrastructure systems to deliver timely reports, trends, and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. KLAS was founded in 1996, and KLAS’ staff and advisory board members average 25 years of healthcare information technology experience. For more information, go to www.KLASresearch.com, email marketing@KLASresearch.com, or call 1-800-920-4109 to speak with a KLAS representative. Follow KLAS on Twitter @KLASresearch.

     

     

     

     

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