Healthcare News August 6, 2012

  • Hello Health Partners with 5 O’clock Records to Facilitate Medical Record Request

    35 years ago it was every parent’s dream to have their child become a physician. For many, this title was the mark of supreme social status and community significance. Today, however, the landscape has changed dramatically. Nationwide, it has come increasingly difficult for physicians to earn a living worthy of the time and commitment they paid to achieve their degrees.

    To survive in this new environment, physicians need to start evaluating how their practice operates as a business. Hello Health helps individual practices identify electronic medical records NOT as a  costly and burdensome requirement, but rather a small and steady revenue stream.  By offering transparent access between the physician’s practice and their patients, physicians are able to charge a nominal monthly fee to help support the practice.

    But the company has gone further still—with today’s announcement —Hello Health is pleased to offer physicians the opportunity to get paid for third-party medical record requests. Physicians are already doing this work, but now, for the first time, there is an opportunity to make some money (between $500 and $1500 per month per practice on average).

    Portals help MDs save time and create incremental revenue streams

    NEW YORK–(BUSINESS WIRE)–Hello Health, the leader in revenue-generating EMR and patient management technology, and 5 O’clock Records, an innovator in medical request platforms, today announced a partnership where physicians using the Hello Health platform will be able to share medical records digitally through the 5 O’clock Records solution. Through this relationship, physicians are able not only to manage patient communication and medical information through Hello Health, but also fill requests for medical records online using the 5 O’clock Record platform. This streamlines several processes which optimizes efficiency in the practice.

    “Hello Health continually looks to provide physicians with more tools to better manage their practices, and our partnership with 5 O’clock Records not only aids in this endeavor but also creates potential for additional revenue”

    Today’s independent physician is facing economic challenges by handling necessary medical information sharing without being compensated for the request. Physicians currently field an average of 10 calls per medical request order. Not only is this process time-consuming, but physicians do not have the means to bill for the records or know what to charge. Physicians can be missing up to $1000 per month in lost revenue as a result. Hello Health is committed to helping physicians improve operational efficiency in the practice, while generating incremental revenue, ensuring they can care for the patients who rely on them. What has been historically a labor-intensive process can now be handled electronically through a secure digital platform.

    “Our partnership with Hello Health provides an endorsement for our platform as a means of support to help ease the burdens physicians face, simply by changing the way the medical record requests are handled,” said Matt Cottrell, founder and chief executive officer of 5 O’clock Records. “Now, with a click of a button physicians can send out medical information to third parties in a safe and secure way, and generate incremental revenue.”

    With the 5 O’clock Records platform, physicians can direct any requests for medical records to an online portal where requesters log in, input data, upload authorizations and pay market rates for copies—all electronically. Once the physician receives a request, he or she refers the requester to 5 O’clock Records who handles the payment online. Once the fee is agreed upon and paid, the physician digitally sends the patient’s medical record from the Hello Health platform to 5 O’clock Records, which uploads it to the website and shares it electronically with the requester.

    “Hello Health continually looks to provide physicians with more tools to better manage their practices, and our partnership with 5 O’clock Records not only aids in this endeavor but also creates potential for additional revenue,” said Nathanial Findlay, founder and chief executive officer of Myca® Health, parent company of Hello Health. “Many people may not realize this, but the modern physician is struggling to maintain independence due to declining reimbursements and rising expenses. This collaboration is one more way we can help physicians take their practices back.”

    About 5 O’clock Records

    5 O’clock Records is a medical request platform, which allows physicians to receive compensation for fulfilling medical record copy requests, typically from insurance companies and law firms, at no cost to them. Physicians direct all incoming requests to the 5 O’clock Records platform where requesters input data, upload authorizations, and pay for copies online. Since physicians and hospitals don’t currently charge or undercharge for these requests, 5 O’clock Records uses proprietary knowledge of state statutes then applies that knowledge on each request, in order to help physicians earn the revenue they deserve. For more information please visit

    About Hello Health Inc.

    New York City-based Hello Health Inc. is dedicated to transforming primary care by connecting patients and physicians through technology. The company’s Patient Management platform integrates an electronic medical record, practice management capabilities and a patient health portal on a single, secure platform. Hello Health is free to primary care practices and generates incremental revenue through a patient subscription model and creating a platform for physicians to get paid for more of the work they do. A subsidiary of Myca Health Inc., Hello Health collaborates with leading organizations who offer complementary and strategic solutions that connect patients and physicians. Learn more at

    Hello Health® and Myca® are registered trademarks of Myca Health Incorporated.

    Related posts:

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    2. NIST Partners with ONC and AHRQ to Deliver Guidance on Electronic Health Record (EHR) Usability
    3. Scribes STAT to Provide Providence Health System with Epic Electronic Medical Record (EMR) Tutors

  • ICSA Labs Among First to Achieve ANSI Guide 65 Accreditation as Electronic Health Record Certification Body

    Today ICSA Labs announced it is one of the first organizations to receive accreditation by the American National Standards Institute (ANSI) as a Health IT certification body.

    This accreditation allows ICSA Labs to apply for ONC authorization to certify Electronic Health Records (EHR) for Stage 2 Meaningful Use testing, which is anticipated to begin this fall.

    ICSA Labs tests EHRs based on the Department of Health and Human Services’ (HHS) “meaningful use” criteria, which ensure that EHRs are used by health care facilities to promote quality care, reduce health care operational costs and protect private patient information.

    MECHANICSBURG, Pa. – ICSA Labs, an independent division of Verizon, has received accreditation from the American National Standards Institute as a Health IT certification body.  This accreditation allows ICSA Labs to apply for authorization from the U.S. Department of Health and Human Services to certify electronic health records for Stage 2 Meaningful Use testing, which is anticipated to begin this fall.

    ICSA Labs offers an EHR certification and testing program that evaluates and certifies EHR technology, based on HSS’ “meaningful use” requirements. These requirements ensure that EHRs used by health care facilities are helping to promote quality care, reduce health care operational costs and protect private patient information. ICSA Labs is currently authorized to test and certify EHR technology as part of the Stage 1 Temporary Certification program.

    “With the ANSI accreditation, ICSA Labs has demonstrated its capabilities as an unbiased and credible certification body,” said Lane Hallenbeck, vice president, accreditation services, for the American National Standards Institute. “This validates ICSA Labs’ independent quality-management systems and overall competency to certify health information technology.”

    Amit Trivedi, health care program manager for ICSA Labs, said, “ICSA Labs is looking forward to continuing our role as a trusted third-party certifying secure and interoperable EHR technology that supports health care providers in meeting today’s federal requirements.  This accreditation demonstrates our commitment to quality and excellence.”

    The Health and Human Services Department’s Office of the National Coordinator for Health Information Technology is the principal federal entity charged with coordination of nationwide efforts to implement and use the most advanced health information technology and the electronic exchange of health information.  The ONC’s Permanent Certification Program, which provides authorization for the certification of electronic health care records, was established in January 2011.

    About ANSI

    The American National Standards Institute (ANSI) is a private non-profit organization whose mission is to enhance U.S. global competitiveness and the American quality of life by promoting, facilitating, and safeguarding the integrity of the voluntary standardization and conformity assessment system. Its membership is comprised of businesses, professional societies and trade associations, standards developers, government agencies, and consumer and labor organizations. The Institute represents the diverse interests of more than 125,000 companies and organizations and 3.5 million professionals worldwide. The Institute is the official U.S. representative to the International Organization for Standardization (ISO) and, via the U.S. National Committee, the International Electrotechnical Commission (IEC), and is a U.S. representative to the International Accreditation Forum (IAF).

    About ICSA Labs

    ICSA Labs, an independent division of Verizon (NYSE, Nasdaq:VZ), offers third-party testing and certification of security and health IT products, as well as network-connected devices, to measure product compliance, reliability and performance for many of the world’s top security vendors.  ICSA Labs is an ISO/IEC 17025:2005 accredited and 9001:2008 registered organization. Visit and for more information.

    Related posts:

    1. ICSA Labs to Certify Electronic Health Record Solutions
    2. ICSA Labs Certifies First Hospital Under Its Electronic Health Record Testing Program – #HIMSS12
    3. VitalHealth Software’s Electronic Health Record Receives ONC-ATCB 2011/2012 Certification

  • Doctors Access Selects CareCloud To Launch New Practice Management Solution for Physician Network

    Partnership Will Utilize CareCloud’s Cloud-Based Software and Services as Foundation for Doctors Access Pro Practice Management Offering for Hundreds of Healthcare Providers

    NASHVILLE, Tenn. & MIAMI–(BUSINESS WIRE)–CareCloud, a leading provider of web-based practice management, electronic healthcare record (EHR) and medical billing software and services, today announced that Doctors Access, Inc., a nearly 20 year old practice management company and a division of iPractice Group, has entered into a unique partnership with CareCloud. Through this agreement, Doctors Access will utilize CareCoud’s platform in its new cloud-based practice management offering, Doctors Access Pro™, which will be made available to the approximately 500 current users of the Doctors Access practice management software.

    As part of this strategic partnership, CareCloud’s cloud-based practice management software and services will act as the backbone of Doctors Access Pro, which will be an intuitive-to-use, easy-to-adopt and HIPAA 5010 compliant solution. The new practice management system will provide dynamic rules intelligence, expert live chat and phone support, reporting tools, automated claim submission, and comprehensive analytics reporting that will enable medical groups to track and optimize revenue and operations performance in real-time.

    “Given the growing demands on medical and chiropractic practices to comply with new medical billing protocols, we believed it was time to offer our clients a cloud-based practice management solution to more easily navigate evolving compliance mandates like HIPAA 5010 and ICD-10, while at a price point that’s within the budget of smaller independent practices. After a lengthy search, we felt that CareCloud and its cloud-based practice management and revenue cycle management products clearly stood out in the industry,” said Ting Chang, Chief Executive Officer of Doctors Access.

    Doctors Access plans to present the new Doctors Access Pro cloud-based solution to its clients starting in August 2012. iPractice Group, Inc., the parent company of Doctors Access, has already successfully migrated to the new cloud-based system for its revenue cycle management and billing services.

    “We are thrilled to partner with Doctors Access as we look to bring a unique cloud-based practice management solution to hundreds of doctors across the country. Healthcare is seeing massive change, and no population in the industry is facing greater challenges than doctors and healthcare providers as they look to stay current with emerging IT and regulatory mandates,” said Albert Santalo, CareCloud’s Chairman and CEO. “Given the inherent flexibility of our cloud-based platform, CareCloud can partner with firms like Doctors Access to bring market-unique offerings to hundreds of diverse providers across a wide geographic region. We’re excited to enable Doctors Access’ healthcare providers to experience a network effect that bolsters their practices’ operations through capabilities that aren’t always available in traditional software solutions.”

    About Doctors Access, a division of iPractice Group, Inc.

    Doctors Access is a customer-focused technology services firm who provides practice management software and billing services to smaller, independent medical and chiropractic practices. Having nearly 20 years success working with hundreds of practices across the U.S., Doctors Access understands the challenges facing today’s healthcare providers across all specialties. As a division of iPractice Group, an all-inclusive IT products & services company headquartered in Nashville, TN, Doctors Access works with customers to update their businesses’ IT systems and improve their revenue management by offering practice management software, services, and IT support. Doctors Access is located at 51 Century Boulevard, Ste 125, Nashville, TN, 37214. For more information on Doctors Access, visit or

    About CareCloud

    CareCloud is a leading provider of cloud-based practice management, revenue cycle management, electronic health record (EHR) and medical billing software and services for medical groups. The company’s products are connecting providers to one another – and to their patients – through a fully integrated digital healthcare ecosystem that can be accessed on any browser or device.

    CareCloud is helping thousands of physicians to increase collections, streamline operations and improve patient care in over 30 states. The company was named a winner of IBM’s SmartCamp Silicon Valley 2010 for its innovative technology and received over $20 million in Series A funding from Intel Capital and Norwest Venture Partners. To learn more about CareCloud, please visit

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    2. CareCloud Appoints Brad Blakey as Vice President of Sales
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  • National eHealth Collaborative Surveys HIE Learning Network on Consumer Engagement Strategies

    Consumer Engagement is a Priority, Progress is Being Made, Challenges Remain

    Washington, DC (July 24, 2012)National eHealth Collaborative (NeHC) today widely released the results of its recent Consumer Engagement with Health Information Technology (IT) Survey.  The Survey was distributed to the 450 members of NeHC’s Health Information Exchange (HIE) Learning Network in advance of NeHC’s Consumer Consortium on eHealth Engagement Summit on July 16, 2012, during which highlights of the results were shared.  The survey was designed to build an understanding of consumer engagement strategies currently underway and planned for the future.  The NeHC survey inquired about how organizations define consumer engagement, how they are using health IT to engage consumers and what challenges have been encountered.  With a 21% response rate, the results of NeHC’s survey reveal interesting and encouraging findings.

    “Effectively leveraging health IT to engage with patients and consumers will lead to better healthcare outcomes,” said NeHC CEO Kate Berry.  “Our survey shows that a majority of organizations believe in the strategic importance of consumer engagement yet their strategies are understandably nascent.  NeHC’s Consumer Consortium on eHealth and HIE Learning Network can serve as forums for sharing consumer engagement lessons learned to help accelerate progress.”

    NeHC’s survey showed that 53% of respondents ranked consumer engagement as high or very high in their organization’s priorities; only 3% ranked consumer engagement as very low in priority.  Yet 33% indicate that their strategies for consumer engagement with health IT are not clearly defined at all and 59% say their strategies for consumer engagement are beginning to evolve toward clarity.  Only 8% consider their strategies to be very clearly defined.

    Respondents identified their primary goals for consumer engagement with health IT as follows:

    ·         Improve health outcomes – 68%

    ·         Deliver information to patients – 66%

    ·         Enable consumers to take more responsibility for their health – 59%

    ·         Reduce healthcare costs – 59%

    ·         Improve consumers’ experience in interacting with our organization – 57%

    According to NeHC’s survey, there are many definitions for consumer engagement with health IT.  Based on a list of options, a majority of respondents indicated that their definition included:

    ·         Patient uses electronic educational material or online resources to learn about better health or their own health conditions – 74%

    ·         Patient refills prescriptions or accesses lab results or other personal health data online – 72%

    ·         Patient engages with provider through electronic means (e.g. telemedicine) – 71%

    ·         Patient understands how their health records are stored securely, how they will be used and shared – 69%

    ·         Patient enables friend or family member to review medical records electronically when appropriate – 64%

    ·         Patient manages own health through the use of electronic home monitoring devices, health-related smart phone apps or online tools – 63%

    ·         Patient uses IT tools and resources to manage his or her medical record – 62%

    ·         Patient downloads his or her medical record and other health data to a personal health record or to a personal electronic storage device – 62%

    ·         Provider emails or texts reminders to patients – 60%

    ·         Patient makes medical appointments online – 60%

    ·         Patient emails provider with questions – 58%

    Respondents to the NeHC consumer engagement with health IT survey indicate they are using the following approaches:

    ·         Deliver information electronically to patients – 53%

    ·         Offer patient portal – 47%

    ·         Provide marketing or educational materials electronically – 43%

    ·         Offer personal health record – 31%

    ·         Offer remote monitoring to enable patient information to be transmitted to provider via electronic network – 21%

    ·         Include patients on Board of Directors and in other leadership roles – 16%

    A panel discussion during the July 16 Consumer Consortium on eHealth Engagement Summit discussed these and other approaches in detail.

    The NeHC survey uncovered additional information on how organizations plan to measure the success of their strategies for consumer engagement with health IT as well as the challenges they are facing.  The complete survey results can be found at

    NeHC’s role as health IT thought leader and convener of both the Consumer Consortium on eHealth and the HIE Learning Network provides a unique opportunity for all interested stakeholders to collaboratively explore how health IT and HIE  can help better inform patients and motivate them to become more engaged in their health and healthcare.  NeHC will bring together its Consumer Consortium on eHealth and HIE Learning Network as well as others who are interested for a roundtable discussion in the coming weeks to probe more deeply into these issues and their potential implications.

    About National eHealth Collaborative

    National eHealth Collaborative (NeHC) is a public-private partnership focused on accelerating progress toward widespread, secure and interoperable nationwide health information exchange to improve health and healthcare. NeHC’s neutrality and diverse multi-stakeholder participation provides a unique platform for collaboration. NeHC educates, connects, and encourages healthcare stakeholders to advance health information technology and health information exchange nationwide through its NeHC University web-based education program, its Consumer Consortium on eHealth, and its HIE Learning Network.

    National eHealth Collaborative is a cooperative agreement partner of the Office of the National Coordinator for Health IT within the U.S. Department of Health and Human Services.

    Related posts:

    1. National eHealth Collaborative Convenes Consumer Consortium on eHealth
    2. National eHealth Collaborative Shares Results of 2012 Stakeholder Survey
    3. National eHealth Collaborative Offers Guidance for Successful HIE

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